Clay acres Return Policy

Clay Acres Frenchies recognizes the importance of establishing a clear return policy to address situations that may arise when acquiring a new puppy. This policy has been developed to provide guidelines and ensure transparency in the event that a puppy needs to be returned. We understand that owning a puppy requires careful consideration and commitment, and we strive to ensure the well-being of our puppies.

24-Hour Return Policy:
The Seller offers a 24-hour return policy, allowing the buyer to return a purchased puppy within the initial 24 hours after acquisition. This option is specifically applicable if the puppy is deemed “sick” as confirmed by a licensed veterinarian. In such cases, the buyer is eligible for a full refund.

Returns Beyond 24 Hours:
If a buyer finds it necessary to return a puppy after the initial 24-hour period, the following refund policy applies:

Up to 72 Hours: Within the first 72 hours of ownership, the Seller offers a partial refund, amounting to half of the purchase price, for the returned puppy. This option is available to buyers who experience unforeseen circumstances that warrant the return of the puppy.

Beyond 72 Hours: After 72 hours, no monetary refund will be issued. However, the Seller is committed to accepting the return of the puppy without a refund.

Additional Considerations:
Buyers are advised to carefully consider the responsibilities and costs associated with puppy ownership before making a purchase. The decision to return a puppy beyond the 24-hour period is subject to the outlined refund policy. We emphasize that returning a puppy may result in challenges, including the need to re-advertise the puppy for placement, especially if the puppy is older.

It is important to note that while the Seller is willing to take back a puppy at any time, refund eligibility is limited as per the terms mentioned above. This policy is implemented to ensure the well-being of our puppies and address exceptional circumstances.

Please contact Clay Acres Frenchies for any inquiries or concerns related to the return policy. We are dedicated to the care and welfare of our puppies and will provide support and guidance to our buyers as needed.

This return policy is subject to change or modification at the discretion of Clay Acres Frenchies.